e-business Software
System 2000 for the Web

There is no more dynamic area of business today than e-business. It is, quite literally, changing the way all business is done. With unheard of revenues being generated in every industry, e-business and e-commerce is the way of the future and it’s available to your organization right now!

Whether you are in the Wholesale Distribution, Manufacturing, or Retail industry, the more quickly and efficiently your enterprise incorporates e-business solutions, the more effectively you can begin to reap e-business benefits. Benefits that can provide increased opportunities, dramatic growth and significant profits.

Transforming your business into an e-business means transforming opportunity into revenue. At the same time, it means developing close and more effective connections with both your customers and your suppliers – so that you have greater control over your enterprise’s destiny.

System 2000 for the Web e-business software is a suite of applications that provides Web-based order processing and customer service capabilities for business-to-business (b2b) and/or business-to-consumer (b2c) environments. Although it is completely integrated with System 2000 Enterprise Management Software, System 2000 for the Web can be integrated with your existing computer software as well.

This exciting product reduces the costs involved in extending services to customers, suppliers, and distributors and it helps bring these important audiences the information they need more quickly and with greater accuracy. In addition, a unique design allows users to control Web functions using System 2000 data files and interface settings, providing non-technical customers with complete control of Web information and capabilities. As a result, System 2000 for the Web is easy to implement, change and support.

e-commerce

Taking advantage of e-commerce is much more than simply opening up a new, online sales channel. It’s about using technology to streamline your business model, creating savings, and increasing efficiency. At the core of this web-based application is a real time “shopping cart” and an online product catalog that will reduce both lag time and paperwork for order processing. System 2000 for the Web allows you to set up an online catalog that will display product specifications, extended descriptions, thumbnail and full sized images, pricing and availability. Dynamic searching features lets users locate products by category, part number and description. Web based promotions and dynamic pricing can help improve product marketing and increase sales of slow moving inventory. Existing customers can utilize past order history to build new orders or use “quick entry” to expedite large orders. Order confirmations are automatically emailed back to customers and online customer service screens provide real time order status information.

Payment Management

System 2000 for the Web gives clients more control over their payment methods by providing the option for customer account billing and/or credit card authorization. This flexible solution allows users to customize the business logic and presentation according to specific requirements. When customers reach a checkout page, they are asked to choose a payment method. Customer and credit card information is then automatically and transparently routed to the enterprise system for processing. The enterprise system compiles the information, sends it to the credit card company for authentication and replies to the customer upon completion.

Customer Relationship Management

There are enormous advantages in using Internet technology to deepen and secure relationships with any and all of your customers and suppliers. Advantages like being more efficient, providing better service and locking in key relationships. System 2000 for the Web provides the ability to give your customers exactly the information they want, when they want it. In addition to e-commerce and product catalog information, customers can review account information, including summary aging, open invoices, and payment history. Users can view shipping information to track orders, and reprint copies of all transactions. Use the Web to communicate directly with your customers and create an online “help desk” to let them get the answers they want, when they want them.

Sales Force Automation

System 2000 for the Web and SalesLinx make it possible to give more personalized customer service than ever before. These dynamic products enable your sales team to access key information at each customer contact point, be it in the field, traditional face-to-face interaction, or by phone, fax and e-mail correspondence. Customers want salespeople who can answer their questions now, and they won’t settle for anything else. System 2000 for the Web and SalesLinx make this possible by providing your sales team with both real time web access and offline laptop access to data they need to respond to customer questions and place customer orders.

Enterprise Integration

System 2000’s flexible design allows you to integrate your existing enterprise solution to protect your investment using accepted industry standards. For a comprehensive seamless solution, System 2000 for the Web is totally integrated with System 2000’s Enterprise suite of applications. This end-to-end solution provides real time processing and complete supply chain fulfillment. With easy to use interface options and data tables, this powerful solution allows your staff to spend less time integrating and developing e-business applications and more time focusing on developing e-business marketing strategies and promotions that will ensure your long-term competitive advantage.